App Support
Thank you for choosing Pritialab! We are here to ensure you have the absolute best experience comparison shopping.
Common Issues
1 / 5
Why did only some stores return results?
1 / 5
Step-by-step Solution
- Check which stores are marked unavailable.
- Tap Reload on the affected store.
- Check your connection and try again.
- Pritties used for failed stores are refunded automatically.
2 / 5
Why did my search cost more Pritties than expected?
2 / 5
Step-by-step Solution
- Review the stores selected before searching. Some cost 1 Pritty and some cost 3 Pritties.
- Check the total shown before searching.
- A ZIP or postal code adds 2 Pritties for each supported store.
- Select fewer stores or remove localized pricing to lower the cost.
3 / 5
Why is a favorite missing on another device?
3 / 5
Step-by-step Solution
- Sign in to the same account on both devices.
- Open Settings and enable Cloud Saves.
- Close and reopen Pritialab to sync your favorites.
- Only the 50 most recent favorites sync. Extra items stay on the original device.
4 / 5
Why is the retailer's final price different?
4 / 5
Step-by-step Solution
- Open the product's retailer page.
- Confirm the size, color, condition, and seller.
- Check shipping, taxes, coupons, and membership pricing.
- Use the retailer's checkout price as the final price.
5 / 5
Why can't I open a product comparison?
5 / 5
Step-by-step Solution
- Tap Compare on 1 product.
- Select a 2nd product. Comparisons require exactly 2.
- Tap View to open the side-by-side comparison.
- Remove active filters and select the product again if it disappears.
Card 1 of 5
Contact Us
If you have any questions, feedback, or need technical assistance, please don't hesitate to reach out directly to our support and development team.
Email us at: Pritialab+Inquiry@gmail.com